Refunds policy

Suppose you purchased the wrong service or you’ve changed your mind. In that case, you can contact our support via e-mail, Skype, Discord, or Facebook Messenger and report your problem.
We will execute the best solution to resolve your issue, or we will return your money (provide a refund).

If your service was not completed

If there was any reason why we couldn’t fulfill your service, we can provide various solutions:

Offer you another service for a price that won’t surpass the one you have already paid
Complete your service on a later date if possible
A refund: partial or full, depending on the order progress

Partial refunds policy

You can request and get a full refund at any time before the service is started. If you changed your mind, but the service you had bought has already started, we will provide a partial refund. The amount of the refunded sum depends on the amount of work that has been done.

For example, you bought 10x Mythic+ dungeons and decided to cancel your order after we had completed 7x of them. In this case, you will get a refund for 3x dungeons that haven’t been finished, so that it will be a 30% compensation.

How to Refund your money or change your order?

Full name
Order ID
Order date
The amount of money you paid and the payment method
Reason for your appeal

If we do not reach a consensus, further debate can be redirected to the court based on the laws and regulations of the UAE.

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