Refunds policy

Suppose you purchased the wrong service or you’ve changed your mind. In that case, you can contact our support via e-mail, Skype, Discord, or Facebook Messenger and report your problem.
We will execute the best solution to resolve your issue, or we will return your money (provide a refund).

If your service was not completed

If there was any reason why we couldn’t fulfill your service, we can provide various solutions:

• Offer you another service for a price that won’t surpass the one you have already paid
• Complete your service on a later date if possible
• A refund: partial or full, depending on the order progress

Partial refunds policy

You can request and get a full refund at any time before the service is started. If you changed your mind, but the service you had bought has already started, we will provide a partial refund. The amount of the refunded sum depends on the amount of work that has been done.

For example, you bought 10x Mythic+ dungeons and decided to cancel your order after we had completed 7x of them. In this case, you will get a refund for 3x dungeons that haven’t been finished, so that it will be a 30% compensation.

How to Refund your money or change your order?

Contact us via e-mail, Skype, Discord, or Facebook Messenger, and provide us your:

• Full name
• Order ID
• Order date
• The amount of money you paid and the payment method
• Reason for your appeal

If we do not reach a consensus, further debate can be redirected to the court based on the laws and regulations of the UAE.